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Privacy Policy for Bravio

Effective Date: February 24, 2026

1. Introduction

Welcome to Bravio. We provide a specialized B2B Software-as-a-Service (SaaS) platform tailored for clinical engineering and biomedical professionals. Our software enables organizations to manage medical equipment directories (Assets), track preventive maintenance (PM) schedules, assign and process Work Orders, generate Service Reports, and manage associated financial documents like Estimates and Invoices.

This Privacy Policy explains how we collect, process, and protect business and personal information when you access or use our platform.

2. Information We Collect

Because Bravio FSM is a multi-tenant enterprise application, we collect information on behalf of our enterprise customers ("Tenants").

  • Account Information: Names, email addresses, roles (e.g., Technician, Administrator), and secure authentication credentials.
  • Facility & Customer Data: Names, phone numbers, and physical addresses of the clinics and hospitals (Facilities) you service.
  • Asset Data: Details about medical equipment, including models, serial numbers, maintenance history, and specific locations.
  • Operational Data: Work order notes, technician assignments, time tracking (Labor), inventory usage (Parts), and financial data contained in estimates and invoices.
  • Communication Records: We track system-generated notifications (such as Emails and SMS) sent from the platform to Customer facilities regarding scheduling and service updates.

3. How We Use Your Information

We use the collected data strictly to provide and improve the Bravio FSM platform:

  • Service Delivery: To facilitate asset management, schedule maintenance, and track work orders across your facilities.
  • Communication: To dispatch automated, transactional SMS and Email notifications (via third-party integrations) regarding upcoming or completed service events.
  • Reporting & Analytics: To generate service reports (PDFs), calculate technician performance metrics, and track workload distribution within your Tenant.
  • Support & Security: To provide customer support, detect security incidents, and ensure the platform is functioning correctly.

4. Data Isolation and Security

Your data is securely segregated. Bravio FSM employs strict multi-tenant architecture techniques to ensure that Data, Work Orders, Assets, and Customer records belonging to one Tenant cannot be accessed by another Tenant. We use modern security protocols and encryption to protect your data in transit and at rest.

5. Third-Party Service Providers

We may share necessary data with trusted third-party infrastructure providers to deliver our services. This includes:

  • Resend: For dispatching system emails and service reports.
  • Twilio: For delivering SMS notifications regarding scheduled service.
  • Hosting & Database Providers: To securely host the application and its databases (e.g., Vercel, Supabase).

These providers are bound by strict confidentiality and data protection agreements and are only permitted to use the data to perform the specific services we contract them for. We do not sell your data to third parties.

6. Google API Disclosure

Bravio FSM uses Google APIs to provide features such as Google Calendar synchronization and secure authentication.

  • Information We Receive: When you connect your Google account, we receive your email address, basic profile information (name and profile picture), and access to your primary Google Calendar (to read and write events).
  • How We Use Information: We use your Google email and profile information to manage your account and authentication. We use Google Calendar access solely to synchronize Bravio Work Orders with your primary Google Calendar.
  • Sharing and Disclosure: We do not share, transfer, or disclose Google user data to any third party, except for our hosting and database providers (Vercel and Supabase) as necessary to provide the platform's services. We do not use Google user data for advertising purposes.
  • Limited Use Compliance: Bravio FSM's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

7. Access and Control

Tenant Administrators have the ability to manage, correct, or delete user accounts (Technicians), Facilities, and Assets within their specific environment. If a user wishes to exercise individual data subject rights (such as access or deletion), they should directly contact their organization's Tenant Administrator.

8. Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify your Tenant Administrators via email or through an application notification.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at legal@hellobravio.com.